Effective Date: August 6, 2015
1. APPLICABILITY OF THIS POLICY.
This Policy covers our treatment of information that is collected by us or submitted by you in relation to your use of the Service, including automatically collected non-personally identifiable information, personally identifiable information, User Data, and User Content. When you visit the Service without registering for an Account, you can browse without submitting any personally identifiable information. In order to set up an Account and use the Service, however, you may be asked to provide personally identifiable information, such as your name, email address, home address, billing address, and telephone number. This Policy does not apply to information collected by third parties, including our third party payment processor or any Linked Sites. We have no control over, and no responsibility or liability for any third party collection, use, disclosure, or retention of your information and that collection, use, disclosure, and retention is not subject to this Policy. Be sure to review the privacy policies of any Linked Sites or other third party services you may access.
2. CHANGES TO THIS POLICY.
Korner reserves the right to revise this Policy from time to time by updating it and posting it at: http://www.kornersafe.com/terms-of-service, with the revised Policy taking effect on the date of Posting. You should review this Policy from time to time so you are familiar with the most current version. Your use of the Service after the Effective Date posted above will constitute your acceptance of the updated Policy.
3. INFORMATION COLLECTION.
We collect the following types of information:
A. Account, Login, Purchase, and Shipping Information. If you create an Account on the Site or Application or pre-order or purchase any Products from Korner using the Site, you will be asked to provide some personal information about yourself, including, but not limited to, your first and last name, your email address, your shipping address, your phone number, credit card information, the names and addresses to whom purchases are shipped (if applicable).
B. Email Address Collection. You may provide your email address to us in order to receive updates related to Korner products and services even if you do not sign up for an Account or make a purchase. In addition to updates about Korner products and services, we may use your email address to send you newsletters, promotions, or advertisements that we think may be of interest to you. If you would like to stop receiving promotional messages from us or third parties, please click on the opt-out link in any non-Service related email you receive.
C. Information Collected by Products; User Data. If you purchase and use any Products with the Service, including, but not limited to, Tags or Sticks (“Products“), we will collect some information related to your use of the Products, including, but not limited to: information collected during Product setup, such as information about the exact address where the Product will be used or the location within your home where Products will be used; environmental data collected by the Products’ sensors, such as motion or vibration, notifications sent by the Products, and times and dates of arming or disarming; and technical information from the Products, such as Product model, serial number or software version, Product sensor status, Product settings, Wi-Fi connectivity or signal strength, and Product battery levels (all collectively, “User Data”). The collection and use of your User Data allows Korner to detect intrusions or other security issues and trigger alerts to you or your Security Circle Members; send notifications to you if your Products are not working properly or are running out of batteries; and to otherwise provide the Service to you. If you have multiple Products, your User Data may be shared between those Products. For example, environmental User Data concerning the motions or vibrations detected by Tags may be transmitted between the Tags in your home and the Sticks in your home and between those Products and your mobile device or Korner’s servers. As soon as you connect the Products to your Wi-Fi network, the Product will regularly collect and send your User Data to Korner. We will store your User Data indefinitely and in a profile specific to you and some User Data may be stored directly on Products.
D. Location Data. Certain features available in the Service may allow or require us to obtain your location information, including GPS coordinates in real time (“GPS Location”). Your GPS Location may allow us to locate you with a high degree of precision. If the Service is unable to acquire your GPS Location, certain features of the Service may not be available to you. We may collect and use GPS Location information over time to offer you services or to protect, enhance, or update the Service.
E. Security Circle Member Information. You may add individuals to your Security Circle by providing us with the email addresses of people you know. We will not sell or share the email addresses that you provide to us to any third parties. We will send an email invitation on your behalf to each email address that you provide, and those individuals may register as members of your Security Circle (“Security Circle Members”). Security Circle Members may elect to receive Alerts through the Application or via email. We may also offer Security Circle Members the option of receiving alerts via SMS text message. If we offer this option, we will ask for express consent prior to sending any text messages to Security Circle Members. Security Circle Members may opt out from receiving texts at any time by responding to any text they receive. If you are a Security Circle Member, you agree that you will notify us if you change or cancel any mobile number under which you provide consent to receive text messages.
F. Support Requests or Communications Submitted by You. Any personal communications that you or a third party voluntarily submits to us in any format, including by email, postal mail, or any other method of communication may be collected and saved indefinitely in a profile specific to you.
G. Automatically Collected Information. Similar to other web sites and mobile applications, we may collect some information automatically and store it in log files. We may use Google Analytics or other third party analytics providers to collect this information about the Service. This information does not identify you. This collection may include, but is not limited to: your IP address, browser type and language, device type, referring/exit pages and URLs, other browser history, platform type, number of clicks, landing pages, cookie information, the pages you requested and viewed, the amount of time spent on particular pages, and the date and time of each request you make. We collect this non-identifying information in order to better understand our customer base, to more efficiently operate our business, to promote our products and services, and to improve the quality of the Service. We do not link analytics information with any of your personally identifiable information, or User Data. We may automatically collect information using various mechanisms, including but not limited to:
Pixels (aka web beacons/web bugs/java script). Pixels are tiny graphics with a unique identifier that are used to track the online movements of web users. Unlike cookies, which are stored on a computer’s hard drive, pixels are small graphics that are about the size of the period at the end of the sentence that are embedded invisibly on web pages or in HTML-based emails. Our third-party analytics providers may place pixels on the Site that track what other websites you visit (both before and after visiting the Site). Our third-party analytics providers use information obtained from pixels to help us improve our business and the Service. We do not control the use of pixels by third parties.
4. INFORMATION USE.
A. General. We will use your personally identifiable information to operate, manage and administer your Account and the Service; to fulfill your orders for Products; to provide you with support or a more personalized experience; to communicate with you; to monitor Service usage; to improve the Service or Products and to develop and test new products, services, websites, or applications; to match interests; to provide you information about products and services (including the products and services of third parties); to resolve disputes; to detect and protect against errors, fraud, and illegal activity; to assist law enforcement; to enforce this Policy and the Terms; to measure consumer interest; or for any other purpose described in this Policy or described to you at the time of collection.
B. Communications. We may use your personally identifiable information to send you emails, notifications, text messages, or other communications related to your use of the Service, your Account, your orders for Products; or to respond to your inquiries or requests. You may not opt-out of Service-related emails which are not promotional in nature. We may also send you promotional emails to notify you about products or services that may be of interest to you. If you would like to stop receiving promotional messages from us or third parties, please click on the opt-out link in any non-Service related email you receive. If you opt-out, you will continue to receive Service-related communications from us. If you are a Security Circle Member, we may send you Alerts through the Application, via email, or via SMS message. Security Circle Members may elect to receive Alerts through the Application or via email. We may also offer Security Circle Members the option of receiving alerts via SMS text message. If we offer this option, we will ask for express consent prior to sending any text messages to Security Circle Members. Security Circle Members may opt out from receiving texts at any time by responding to any text they receive. If you are a Security Circle Member, you agree that you will notify us if you change or cancel any mobile number under which you provide consent to receive text messages.
C. Use of Non-Personally Identifiable and Aggregate Information. We may use non-personally identifiable information and aggregate information for any lawful purpose, including, but not limited to, analyzing trends, managing and administering the Service, tracking users’ movements, to create new products or services, for research purposes, or to improve our business and the Service. We may also share aggregate information with third parties to develop and deliver targeted advertising and to analyze and report on the advertising you see. In addition, we may share aggregate statistical information with our business partners. We may also combine your non-personally identifiable information and aggregate information with other non-personally identifiable information and aggregate information collected from other sources. Aggregate information will not be connected with your personally-identifiable information.
5. INFORMATION DISCLOSURE.
A. Disclosure to Security Circle Members and Local Emergency Authorities. If an Alert is detected by a Product you have installed and connected to the Service, you will be notified via the Application. Korner may share Alert information and your personal information (including, but not limited to your name, address where the Product is installed, and location in your home where the Product is installed) with individuals you have added to your Security Circle (“Security Circle Members”), if you give us your explicit consent to do so. Korner may also enable you to notify local authorities, including local state or municipal Police and/or Fire Departments (“Local Emergency Authorities”).
B. Affiliated Entities and Service Providers. We may disclose your information, including personal information, to any affiliated entity or organization, business partner, and to agents and service providers to help us operate the Service, improve our business or the Service, to provide services to us. These third parties may include customer service providers, business or sales service providers, or providers that provide support for the Service. Use of information by affiliated entities and service providers will be subject to this Policy or an agreement at least as restrictive as this Policy. We will not share your personal information for marketing purposes or with other third parties for purposes unrelated to the Service without your explicit consent.
C. Legal Requirements. In some cases, we may disclose your information, including personal information, User Content, or User Data (i) as required by any applicable law or legal regulation; (ii) if we believe disclosure is needed to protect our rights, property, or safety; (iii) to government regulators or law enforcement authorities in connection with any judicial proceeding, court order, subpoena, or legal process served on us or the Service; and (iv) to respond to a physical threat to you or another person.
D. Insolvency and Business Transitions. If we should ever file for bankruptcy or engage in a business transition such as a merger with another company, or if we purchase, sell, or reorganize all or part of our business or assets, we may disclose your information, including personal information, User Content, and User Data, to prospective or actual purchasers in connection with one of these transactions.
E. Aggregate Information. We may share aggregate information with our affiliated entities and service providers, business partners, or with other third parties or the general public. We may publish information about home security trends and connect this information with certain demographic information. We may disclose this information in order to contribute to research, raise awareness about home security issues, or to improve the Service and Products. We will take reasonable steps to ensure that aggregate information is never associated with you or your personal information.
F. Disclaimer. We cannot ensure that all of your personal information and User Data will never be disclosed in ways not otherwise described in this Policy. For example, a third party may unlawfully intercept or access transmissions or private communications, or other users of the Service may abuse or misuse your personal information or User Data. No transmission of data over the internet can be 100% secure.
6. INFORMATION RETENTION.
We may retain your information (including personally identifiable information and User Data) indefinitely, or as long as legally required or allowed, for our business needs and in order to deter fraud, abuse or a breach of our contract. By accessing, using, or registering for the Service, you consent to our information retention practices. If you cancel your Account or your Account is otherwise terminated, we may, but are not obligated to, delete any information we have collected or obtained from you or third parties and we may continue to store, use, and disclose that information in accordance with this Policy. Korner does not undertake any retention obligations through this statement.
7. INFORMATION SECURITY MEASURES.
Keeping your information secure is of great concern to us. We exercise care in facilitating the transmission of information between your device or computer, the Products, and the third party servers that operate and store information for the Service. The personal information and User Data we collect is stored in operating environments that are not available to the public. While we have mechanisms in place to safeguard your personal information and User Data once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
8. “DO NOT TRACK” SETTINGS.
9. CHILDREN’S PRIVACY.
A. The Service is not for or Directed Towards Children You must be 18 years of age or older to use the Service. Children under the age of 13 are prohibited from registering for an Account and we will never knowingly collect any information from children under the age of 13. If we learn that we have collected information from a child under the age of 13, we will remove that information immediately and delete it from our servers. If you believe information from a child under the age of 13 has been provided to the Service, please notify us at: firstname.lastname@example.org.
B. California Minors. The Service is not available to users under age 18. If you are a California resident under age 18 and you believe your information has become publicly-available in the Service and you are unable to remove it, you may request removal by contacting us at: email@example.com. When requesting removal, you must be specific about the information or User Content you want removed and provide us with specific information, such as the URL for each page where the information is located, so that we can find it. We are not required to remove any User Content or information that: (1) federal or state law requires us or a third party to maintain; (2) the User Content or information was not posted by you; (3) we anonymize the User Content or information so that you cannot be identified; (4) you do not follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the User Content or information. REMOVAL OF YOUR USER CONTENT OR INFORMATION FROM THE SERVICE DOES NOT ENSURE COMPLETE OR COMPREHENSIVE REMOVAL OF THAT USER CONTENT OR INFORMATION FROM OUR SYSTEMS OR THE SYSTEMS OF OUR SERVICE PROVIDERS. We are not required to delete the User Content or information posted by you; our obligations under California law are satisfied so long as we anonymize the User Content or information or render it invisible to other users and the public.
10. CALIFORNIA SHINE THE LIGHT LAW.
California Civil Code Section 1798.83 permits California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed personal information (as defined under that statute) of that California resident, for direct marketing purposes in the preceding calendar year and the categories of that kind of personal information that was disclosed to them. If you are a California resident and you wish to make such a request, you may do so by contacting us at: firstname.lastname@example.org.
11. LINKED SITES.
12. ACCESSING, UPDATING, OR DELETING YOUR USER CONTENT AND PERSONAL INFORMATION.
You may access, update, or delete your personal information by contacting us at: email@example.com. We will make good faith efforts to resolve requests to correct inaccurate information except where the request is unreasonable, requires disproportionate technical effort or expense, jeopardizes the privacy of others, or would be impractical. If your Account is terminated for any reason, your information will no longer be accessible through your Account or associated with your Account. However, activity that occurred prior to deletion may still continue to be stored on our systems or the systems of our service providers indefinitely.
13. PRIVACY QUESTIONS.
If you have questions, concerns, or suggestions regarding this Policy, please contact us at: firstname.lastname@example.org.